Grievance Redressal & Monitoring System (GRMS) for Agricultural Universities is an online web-enabled system developed by ICAR for addressing the grievances and burden of students/faculty of agricultural universities. GRMS is the platform based on web technology which primarily aims to enable submission of grievances by the students/faculty on admissions, fellowships, accreditation of universities and related matters from anywhere and anytime. Redress process flow in this system is a 4-tier automated routing system to take action for speedy and favourable redress of these grievances. Status and tracking of grievances by the applicants is also facilitated through the system. This system will help to be more responsive with quick reach,high rates of disposal and reduction in average disposal time